ancient wisdom, modern medicine

Terms & Conditions

Overseas Customers

It is the responsibility of the purchaser/receiver to ensure that their country’s customs/quarantine laws accept the import of products purchased.

Fusion Health cannot provide assurance or information relating to a foreign country’s customs regulations.

Any extra customs chargers or any other chargers are to be paid for by the receiver, Fusion Health® takes no responsibility for any extra chargers that may occur.

Fusion Health® does not take responsibility for items confiscated at your country’s port and will not provide a refund or exchange in this occurrence.

 

Incorrect address

In the event that the receiver has typed the wrong address the receiver must pay the postage again. No refund will be offered or authorised if the receiver has typed the wrong address.

 

Payment

Payment from stratapay or PayPal can take up to 3 business days to process.

 

Shipping

Products are shipped is between Monday and Friday. For your convenience please ensure that someone is able to receive your items at the shipping address you specify. Eparcel post with Australia Post does not require a signature therefore can be left at the shipping address.  For all international orders the freight charges to be negotiated at checkout.

 

Australian Orders

Are sent Eparcel post with Australia Post

International Orders

Are sent by air registered post with Australia Post.

 

Shipping times

Please allow up to 3–10 business days for delivery within Australia.

Please allow up to 10–16 business days for delivery outside Australia.

 

Product returns

Please note all Fusion Health® products must pass most strict quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Fusion Health products are in perfect condition when they are dispatched from our warehouse.

Therefore, it is a Fusion Health policy that any products ordered through our Fusion Health® website are the responsibility of the recipient. Due to Fusion health’s® company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.

Products can be returned or exchanged only in the following circumstances.

  • Damaged in transit
  • Incorrectly shipped
  • Faulty product

Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”.

No refund or exchange will be given for:

  • Change of mind
  • Products that have been open or tampered with or are not in a resalable condition
  • Incorrect orders made by the recipient

 

 

Order Process

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from suppliers, Fusion Health® shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Fusion Health® shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fusion Health® shall immediately issue a credit to your credit card account in the amount of the incorrect price.

All prices are quoted in Australian Dollars and include GST (Goods and Services Tax) where applicable. All prices and product information is subject to change without notice.

There are inherent risks in transmitting information across the Internet and therefore any information you do so transmit is at your risk. Fusion Health® is not liable for your transmission of information across the Internet or the use of your information by third parties that link their websites to ours. This disclaimer extends to such activities whether caused by the negligence of Fusion Health, its employees, agents, and contractors or otherwise.