FAQs

Orders

How can I make a purchase?

Our website offers on-line purchasing. Orders via phone, fax or email will not be accepted.

In order to make a purchase via the website, complete the following steps:

  • Select the product you want, and click ‘Add to Cart’
  • When you’re ready to proceed, click ‘Checkout’
  • Enter your delivery address and payment details when prompted
  • Once the order is complete, you’ll receive an order confirmation via email. 

The product I want is out of stock, will you be getting more?
We know how annoying it is when your favourite product is unavailable, and as much as we endeavour to always be in stock, from time to time, we may run out. If there’s a specific product you’re after, please call our customer service team on 1800 651 146 who will do their best to assist you. 

Can I cancel my order?
Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.

What do I do if I receive a faulty item or have a problem with my order?
If there’s a problem with your order, please contact our customer service team on 1800 651 146. If you receive a faulty item please refer to our returns section. 

Payments

Is it safe to shop at McPherson’s?
At McPherson’s, we take great care to offer our customers a safe and secure online shopping experience. Any information you provide us with remains private and will never be sold onto third parties.

What methods can I use to pay?
We accept Afterpay, VISA, Mastercard and PayPal. 

What currency will I be charged in?
The nominated currency used for all transactions is Australian Dollars (AUD$).

All prices displayed on the website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).

Delivery

What are your delivery costs?
Orders over $75 will be delivered FREE* of charge to Australian addresses.

Orders under $75 will be delivered for a flat fee of $9.95 to Australian addresses.

All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.

Please allow between 2-5 business days for your order to arrive.

All orders are shipped from our Sydney Warehouse using Australia Post’s E-Parcel service. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.

 

How can I track my order? 
When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. 

What should I do if my order doesn’t arrive?
If your order is showing that it’s been delivered but you’re yet to receive it, please contact our customer service team on 1800 651 146 who’ll be able to assist you.

Can I change the delivery address on my order?
Once an order has been placed we are unable to amend it, so please ensure you enter the correct delivery details when ordering. 

Returns 

Please note all Fusion Health® products must pass strict quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Fusion Health® products are in perfect condition when they are dispatched from our warehouse. Therefore there will not be any refunds of Fusion Health® products. 

Products can be returned or exchanged only in the following circumstances.

  • Damaged in transit
  • Incorrect product shipped
  • Faulty product

In these circumstances, products must be returned within 7 days of delivery.

Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”.  No refund or exchange will be given for:

  • Change of mind
  • Products that have been open or tampered with or are not in a resalable condition
  • Incorrect orders made by the recipient

In the event a parcel is returned to sender the recipient is not entitled to a refund. If your order is returned to our warehouse due to the recipient unable to claim the package you will be required to pay the freight charge again.

PLEASE NOTE:

  1. We will not be held responsible if there is a delay in delivery.
  2. Customers will be responsible for the return shipping and handling charge.
  3. You need to send the original or a copy of the invoice with your order.
  4. In the event that your product is lost in transit, we will not be held liable and therefore recommend that you send all returns via Registered Post.
  5. We ask that you allow a minimum of 7 business days from the day you return your package for your account to be credited.

Vegan Products

Fusion Health® products labelled as being suitable for vegans contain no animal-derived content in the finished product. The starting culture of some probiotic strains may have originally been derived from human or dairy sources, however, they are subsequently grown on a vegan-friendly, carbohydrate medium and hence the finished products contain no animal-derived material.